FAQ

Here you will find answers to the most frequently asked questions about SunnyGift.shop. If you can't find your question here, no problem – simply contact us directly. Our team will be happy to help you!

General Questions
We produce and ship on the very same day!
We know that most orders are intended as urgent gifts. That is why we have optimized our processes so that most orders can be produced and dispatched on the same day they are placed. Orders received later in the afternoon or during the weekend are also often produced the same day and shipped with the first parcel pickup the following morning.
Shipping takes between 1 and 5 business days, depending on your country and location!
Production and shipping are carried out exclusively in and from Austria. We have chosen GLS as our shipping partner because they provide direct cross-border delivery throughout Europe without handing parcels over to third-party carriers. The fastest deliveries are naturally within Austria, but other European countries can also be reached very quickly—often within just 1 to 2 business days. You can find the standard delivery times for your country in our Shipping section. Delivery times may also vary depending on your exact location. Urban areas are generally served slightly faster than rural regions, but in most cases your parcel should still arrive very quickly.
Every order is treated as express!
We process every order as quickly as possible. Production takes place on the same day, and GLS Business Parcel is one of the fastest cross-border shipping services available. Unfortunately, guaranteed weekend delivery or next-business-day delivery is not feasible, even for an additional fee. However, every package is dispatched and delivered as quickly as possible.
There is no strict limit!
Our products are personalized using laser engraving and diamond engraving. Therefore, there is no fixed character limit. However, please keep in mind that the more text you want engraved, the smaller the lettering will need to be. We provide recommended character limits based on what we believe still looks visually appealing and remains easy to read. Upon request, we can engrave more text, but the font may become very small and eventually difficult to read. For longer texts, we recommend simple fonts and, in some cases, even uppercase letters. In many cases, a short and meaningful message looks much more elegant than a long paragraph that becomes difficult to read.
Glass Heart FAQ